Refunds
Not happy? Ask for a refund.
How it works
- Reply to your delivery email, or write to info@ninetofivejobs.co.uk with your order number, within 48 hours of delivery.
- Tell us in a line or two what wasn't right. It helps us fix things for the next person.
- A real person reads every request. Where the work doesn't match what the package promised, you get a full refund to the card you paid with, usually within 5 to 10 working days.
- One refund per customer.
What isn't covered
- Not getting an interview or a job. We never promised that, and nobody honest can.
- A job opening that closed after we sent it. Openings change daily, which is why we tell you to apply quickly.
- Changes to immigration rules or your own eligibility.
Your statutory rights under the Consumer Rights Act 2015 are not affected. See section 7 of our terms for how your 14-day cancellation right works for a personalised digital service.